Zoom Cycle strives to maintain a safe and secure environment. This contract is entered in between the Company ("Zoom Cycle s.r.o") and the Customer ("signee"). Customers are obliged to:
- Dress and wear clothes and shoes in a manner suitable for the purpose of the Club and for the activity performed therein.
- Behave politely, quietly and in a manner that does not bother other participants present in the Club while you are in the Club.
- Refrain from using abusive, hurtful and/or vulgar words.
- Treat other Customers with respect.
- Treat all the equipment with respect and caution.
- Finish activities on the Club premises and leave the Club premises at the latest by the end of the Club's hours of operation.
- Alert Zoom Cycle about a change in contact or email address or telephone number.
- Attend organized lessons exclusively at their own risk and responsibility.
- Use lockers for the storage of their clothes, exclusively during their stay in the Club.
- The Company is not responsible for the loss, damage or theft of items stored outside the locked locker. To lock the locker at the time of the Club visit, the Customer uses a built-in lock that meets standard security conditions and precautions. The customer is obliged to clear and release the locker before leaving the Club. Lockers that will not be cleared and released by the end of the Club's opening hours will be opened on the Customer's account after the Club's opening hours. Their contents will be safely kept at the reception / or at the Club management, but for a maximum of fourteen days from the date of opening the unauthorized locker. If the contents of such an open locker are not picked up by the owner within this period, they will be treated as lost. Especially bringing a larger amount of funds, valuable items and other things of greater value (in the sum above CZK 5,000) to the Club premises is solely at the Client's own risk. The Company is not responsible for their loss, damage or theft.
- The Customer certifies that they are at least 15 years of age and a minimum of 125 cm in height at the time of signing up for a session at the Company.
- The Company reserves the right to deny service to the Customer.
- By participating in any Zoom Cycle class or activity, the customer acknowledges and voluntarily assumes all risks associated with such activities, including the risk of injury, and agrees that Zoom Cycle, its instructors, employees, and affiliates shall not be held liable for any injuries, damages, or losses sustained during participation. Customers are encouraged to consult with a physician before engaging in any physical activity.
- Recording is strictly forbidden inside the studio. This includes, but is not limited to, video, audio, and photography.
- Devices such as phones, cameras, or any recording device are prohibited inside of the studio.
Breach of any of the above obligations is considered a serious breach of contract and constitutes the Company's right to terminate the contract and expel the Customer from the Club, from sporting activity or from an organized lesson without the Customer being entitled to provide any compensation to the Company. It is advisable to notify the head of the studio, the receptionist or the coach of the organized lesson immediately to find out any harmful behavior of the person present in the Club.
Cancelation Policy
Lessons have to be cancelled by email or through your account at least 24 hours prior to the beginning of the session. Any cancelation via text message, e-mail or any other digital means is not guaranteed and can result in a late cancelation.
Late Arrival, No Show Policy
Each reserved spot is released and is considered available for purchase by another customer 5 minutes prior to the start of a session without right to date/time exchange or compensation.
Waitlist
If you have been approved and added to a class from the Waitlist, you agree to the terms of the Cancelation Policy. Therefore, if you are added on the same day of the class — that is, less than 24 hours — you will be charged a fee for being a no-show or for cancelation.
